Learner FAQs
Account/Profile
How do I create an account?
Click “Create Account” found on the top right corner of the home page.
Use SSO for Sutter emails and Visitor Login for non-Sutter emails
Complete the form to create a new account.
Reminder: Create only one account in this learning management system.
How do I log into my account?
Navigate to the home page.
Click on the "Log in" link in the upper-right corner of the screen.
Enter your username and password into the text fields.
Click the "Log in" button.
How do I edit my account?
Click on “My Account” in the top banner on the left.
Once on the “My Account” page, click the “Edit” tab to make updates or changes.
How do I edit my mobile number?
Navigate to the Sutter CPD Portal.
Log in to the portal.
Click on the "My Account" link at the top left corner of the page.
Click on the "Edit" tab" at the top of the page.
Click on the "Mobile" subtab.
Edit the mobile phone number (not required, but highly recommended).
Select a country.
Click "Confirm Number."
Forgotten Username/Password
How do I reset my password?
Follow the prompt “Have you forgotten your password?” given when the incorrect password is entered OR
Click on “Log in” and click on “Request new password” OR
Click “Register” and choose “Request new password”.
Registration
How do I search for courses in my specialty?
Search under “Catalog table” and refine for category, format, or sell price.
How do I register for a course?
Click on the course and then click on the “Register” tab.
Course Information
Will a course save my progress if I need to step away and return to it later?
Yes, it will automatically save your progress.
How do I return to a course I’ve already registered for and resume it?
Under the “My Account” tab click on “Course”.
Click the course as appropriate.
Click “Take course”.
Click “Resume course”.
Certificates/Transcripts
How do I download my transcript?
Select the “My Account” tab click on Transcript.
Download a PDF of completed, pending or external credit activities.
How do I go to see my credits from past courses?
Under the “My Account” tab click on Transcript.
Choose “Completed activities,” “Pending activities” or “External credits”.
Credits from past courses can be searched by title or within a date range.
Transcripts can be viewed, downloaded, or printed.
How can I download a certificate?
Under the “My Account” tab click on “Transcript”.
Click “Certificate” for any course as appropriate.
How do I add external credit awarded outside of the organization?
Log in to the Sutter CPD Portal.
Navigate and click on "My Account".
Click the "My Activities" tab.
Click "External Credits."
Click "Add Credits”.
Type in the Course name, Date Completed, and Credit hours. A certificate may be uploaded.
Click "Save."
External credit entered appears on the page. The data may be filtered by date or downloaded as a PDF.