Description: 

The clinical leadership excellence program as a whole is implemented to provide new and existing physician leaders with skills and strategies needed to succeed in their roles using the 4 E’s of Exploration, Education, Exposure, and Experience. This series of 90-minute modules, occurring approximately once a month throughout the year for a total of 13 sessions, includes pre-work before each module and case-based discussions to promote active learning strategies. The program also includes a special focus on Diversity, Equity, and Inclusion with the principles of DEI integrated into all modules where leaders can identify, describe, and demonstrate inclusive behaviors.

This module his module addresses the inconsistence in accessing and understanding patient satisfaction and other dashboard metrics (quality, growth and service) along with how to interpret/apply them, as well as how to recognize staff and providers for meeting these metrics.

Program features:

• Incorporate adult learning styles – combination of didactic, exercises and interactive learning

• Facilitated by internal subject matter experts (both physicians and operational leaders)

• Designed to address competencies needed based on physician leader job descriptions

Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:

Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:

• Implicit Bias in Healthcare
  FitzGerald, C., & Hurst, S. (2017). Implicit racial/ethnic bias among health care professionals and its influence on health care outcomes: A systematic review. American Journal of Public Health, 105(12), e60–e76. https://doi.org/10.2105/AJPH.2017.30411

• Cultural Competence and Patient Satisfaction
  Betancourt, J. R., Green, A. R., & Carrillo, J. E. (2002). Cultural competence in health care: Emerging frameworks and practical approaches. The Commonwealth Fund