SKILL SUMMARY

Experienced program manager with proven competence in clinical specialty program development, clinical education design, and implementation, and overseeing quality improvement activities to promote positive outcomes in home health and hospice care. Clinical expert in management of wounds, ostomy and continence care ensuring best practice care is always implemented.

EXPERIENCE

SUTTER CARE AT HOME
WOCN Program Manager 2006 – Present

Program manager of wound, ostomy, and continence (WOCN) specialty program for all SCAH staff. Develops and oversees WOC services in thirteen home health and eight hospice locations to ensure the delivery of quality care to all patients served by Sutter Care at Home (SCAH).
Develops clinical specialty program that ensures provision of clinically excellent care delivery for all wound, ostomy, and continence patients
Analytical review of outcome, financial and census data reported in monthly dashboard detailing success and areas of opportunities for the program
Facilitate wound, ostomy and continence education classes for new staff and annual competencies for existing staff
Experienced facilitator in multifaceted education modalities to include live and Webinars classes, Health Stream recorded classes and individual study modules.
Develops educational programs for all wound, ostomy and continence educational needs for SCAH
Sutter Care at Home Leadership team member and Clinical Team member
Ensures the program meets clinical and regulatory standards while utilizing services appropriately and achieving positive outcomes
Construct and participates in providing programs that educate and continually update clinical staff on current wound, ostomy and continence care practices
Initiate innovative methods to ensure that wound services are standardized across the organization
Increase program visibility both internally and externally with collaborative marketing
Write new procedures and review and update current policy and procedures to reflect best practices that are consistent with national standards and regulatory requirements
Sit on Procedure Steering Committee
Compose and manage necessary elements of the formulary for advanced wound products, ostomy supplies, urological supplies and basic medical supplies with strict cost effective utilization goals
Construct resource tools for clinicians to use in the field to provide best practice
Fiscal responsibilities include formulary management, location utilization of supplies, wound staff productivity, and marketing of program
Chair of Product & Supplies Committee for SCAH Home Health & Hospice
Lead WOCN team meetings with the emphasis to involve, educate, and ensure consistency among all WOCN Team clinicians
Design and conduct audits which track compliance with wound care practice and quality care
Record review for risk management when standard of care, outcomes or patient satisfaction questioned
Active team member in patient outcome projects and shared learning projects to improve quality and satisfaction outcomes
Direct observation and supervision of Wound, Ostomy, Continence specialty nurses in the field through frequent joint visits in the field

INDEPENDENT CONTRACTOR

Expert Witness – Wound, Ostomy, Professional Practice 2017 - 2020
Review records and consult on medical-related cases in clinical specialty areas of wounds, ostomies and continence care. Identify and evaluate records for policies and procedures that are consistent with current standard of practice. Provide expert witness based upon expert knowledge and skills in of wound, ostomy, continence and professional practice providing opinion based upon advanced knowledge and experience.

SUTTER VNA & HOSPICE [SUTTER CARE AT HOME]

WOCN Consultant – Sacramento Branch 2005– 2007

Provided wound and ostomy consultation visits in the home for patients with wound and/or ostomy care needs.
Conducted solo and joint home care visits to provide staff education
Taught patients and families how to manage wounds at home with positive outcomes
Taught patients how to care for their new ostomy and manage potential complications so they may resume their prior lifestyle
Lead resource individual for home care and hospice branch in wound, ostomy and continence care
Coordinate care with multidisciplinary team to ensure top quality care is provided

Patient Care Manager – Sutter VNA - Sacramento 1999 - 2005

Case Manager – Sutter Davis Home Care 1995 – 1999

Home Health Case Manager responsible for management of caseload of home care patients. In 1999, Sutter Davis Home Care joined the SVNA affiliation.