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1045_SHSO_Teaching Trainees Through the Patient Experience Lens_Live
Description:
Patient experience is shaped not only by the clinical care delivered, but also by how patients are welcomed, heard, informed, supported, and prepared for what comes next. This presentation introduces faculty to the foundations of patient experience, how patient feedback is measured, and how experience data can be used responsibly to support learning and improvement. Participants will explore the ONE Sutter Way’s three-step communication practice: Warm Welcome, Narrate Care and Services, and Fond Farewell. Through lecture, clinical examples, guided reflection, and brief discussion, faculty will learn practical approaches for modeling, observing, and coaching the specific behaviors that strengthen trust, communication, empathy, and connection across the clinical encounter.
Target Audience
Physicians (MD or DO)
Other Healthcare Professionals
Students of Health Professions
Learning Objectives
Upon completion of this learning activity, participants should be able to:
1. Explain how communication, empathy, compassion, and relationship-centered behaviors influence patient trust, understanding, safety, and experience.
2. Describe how patient experience feedback and data can be used responsibly to recognize strengths, identify improvement opportunities, and support trainee development.
3. Apply effective coaching strategies to reinforce relationship-centered communication behaviors among trainees.
Course summary
- 1.00 AMA PRA Category 1 Credit™
Physician Credit
Sutter Health designates this Live activity for a maximum of 1.00 AMA PRA Category 1 Credit™ for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 Non-Physician Participation Credit
Sutter Health designates this Live activity for a maximum of 1.00 Non-Physician Participation Credit. Non-Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Fozia Ferozali, Ed.D.
Simber Darabian-Barros, B.S HCA
John Dodson, MA, CPTD
Bryanna Gallaway, MPA-HSA, CPXP
Derek Johnson, Doctor of Osteopathic Medicine
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 1.00 AMA PRA Category 1 Credits™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: Non-Physician Participation Credit Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Available Credit
- 1.00 AMA PRA Category 1 Credit™
Physician Credit
Sutter Health designates this Live activity for a maximum of 1.00 AMA PRA Category 1 Credit™ for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 Non-Physician Participation Credit
Sutter Health designates this Live activity for a maximum of 1.00 Non-Physician Participation Credit. Non-Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.