With 33 years of progressive experience in a multi-disciplinary health system and IPA setting in medical practice, I provide leadership and support for performance improvement strategies to enhance patient experience across the care continuum. I have successfully led and monitored patient experience initiatives and service quality improvement projects, achieving top decile outcomes. Recognized for my operational expertise, performance improvement consultation, gap assessment, and guidance in best practices, I deliver measurable improvements in patient experience, service, and efficiency. Known for consulting and coaching process owners, I contribute to the development of training and infrastructures for the enterprise performance management system.