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0507_SMG_Patient Experience Seminar_Live - April Class, IN PERSON
Description:
The Patient Experience Seminar is designed to support healthcare teams in improved communication with their patients. Topics address a clinician's role as a leader in their practice, give them tools for communicating with and understanding patients from diverse backgrounds, and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe and supportive team environment. This one-day seminar is led by the Clinician Communication Coaches for Sutter Medical Group.
Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:
Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:
Social Determinants of Health / Cultural & Linguistic Considerations
1. Andrade, Sahar & Jason Wolf — The Role of Cultural Competence in Delivering Positive Patient Experiences (White Paper)
Beryl Institute link (official source): LINK TO ARTICLE
2. Juckett, Gregory — Cross-Cultural Medicine, JAMA (2005)
Patient Bias / Racism in Healthcare
5. Patient Prejudice: When Credentials Aren’t Enough — Stephanie Cajigal & Laurie Scudder (2017)
6. Dealing with Racist Patients — Paul‑Emile, Smith, Lo & Fernández (NEJM, 2016)
Two validated links available:
NEJM publisher:
LINK TO ARTICLE
Alternate academic access (Europe PMC):
LINK TO ARTICLE
Health Law & Discrimination
7. U.S. Law and Discrimination in Health Care — Kimani Paul‑Emile (NEJM 2023)
Gender Bias / Harassment in Medicine
8. Standing Up Against Gender Bias and Harassment — A Matter of Professional Ethics (NEJM 2020)
Full-text PDF:
LINK TO ARTICLE
Alternate source (Stanford FSI):
LINK TO ARTICLE
Target Audience
Nurse Practitioner (NP)
Physicians (MD or DO)
Physician Assistant (PA)
Learning Objectives
After completion of this course, learners should be able to:
1. Detect what matters most to a patient, or their priority for the first visit, via utilization of the Patient Agenda.
2. Utilize the PEV format to address challenging patient conversations in a compassionate yet professional manner.
3. Discuss the role of leaders when communicating appreciation or “managing up” colleagues.
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Fozia Ferozali, Ed.D
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 7.00 AMA PRA Category 1 Credits™ for physicians, 7.00 continuing professional development contact hours for nurses, and 7.00 interprofessional continuing education (IPCE) credits for additional clinical learners. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: Non-Physician Participation Credit (AKA - AMA PRA Category 1 Credits HOURS™) Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Attendance & Credit Claiming
Text the 6-letter attendance verification code to (916) 866-7913 to claim credit.
Available Credit
- 7.00 AMA PRA Category 1 Credit™
Physician Credit
Sutter Health designates this Live activity for a maximum of 7.00 AMA PRA Category 1 Credit™ for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 7.00 Non-Physician Participation Credit
Sutter Health designates this Live activity for a maximum of 7.00 Non-Physician Participation Credit. Non-Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
- 7.00 ANCC
Nursing Credit - American Nurses Credentialing Center (ANCC)
Sutter Health designates this Live activity for a maximum of 7.00 ANCC contact hour(s). Nurses should claim only the credit commensurate with the extent of their participation in the activity.
- 7.00 CA BRN
Nursing Credit - California Board of Registered Nursing (CA BRN)
This activity is approved for 7.00 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Nurses should claim only the credit commensurate with the extent of their participation in the activity. - 7.00 IPCE
This activity was planned by and for the healthcare team, and learners will receive 7.00 Interprofessional Continuing Education (IPCE) credit for learning and change.
Enrollment Instructions
This program is offered several times throughout the calendar year and in different modalities (outline visible below); learners are responsible for enrolling themselves into the correct class date and following all required steps to claim CE credit. Please scroll down to see illustrations of the enrollment process flow.
January - IN PERSON @ Gateway Oaks Meeting Room: Alameda | Thursday, 01/22/26, 8am – 4pm
|
February – Virtual | Monday, 02/09/26, 8am – 12pm Monday, 02/23/26, 8am – 12pm |
April - IN PERSON @ Gateway Oaks Meeting Room: Alameda | Thursday, 04/23/26, 8am – 4pm |
June – Virtual | Thursday, 06/11/26, 8am – 12pm Thursday, 06/25/26, 8am – 12pm |
August - IN PERSON @ Gateway Oaks Meeting Room: Alameda | Thursday, 08/20/26, 8am – 4pm
|
October – Virtual
| Thursday, 10/01/26, 8am – 12pm Thursday, 10/15/26, 8am – 12pm |
November – IN PERSON @ Gateway Oaks Meeting Room: Alameda | Monday, 11/16/26, 8am – 4pm
|
Learners may enroll by first clicking the Register tab from the course page. From the list of available class dates, check the corresponding box for the date which you are participating in. Click the Enroll button to finalize.
Once enrolled in the chosen class date the Status field will update. Notice that alternative class dates are now locked and the program status updates to, In Progress. Click the title of the class date you've enrolled in to access the course content. Once you've reached the class page, click Get Started! to begin the credit claiming process.
