0900 _CPMC_The Clock is Ticking: How to Communicate Effectively and Compassionately_Live

February 25, 2026

Description:

This webinar will explore how healthcare providers can communicate effectively and compassionately within time constraints. Healthcare providers will be able to identify common barriers to effective communication in time-sensitive and high-stakes clinical situations, including emotional distress, uncertainty, and time pressure; will learn how to apply practical communication strategies to deliver urgent or complex information with clarity, empathy, and compassion; and integrate ethical considerations into high-stakes clinical communication and utilize techniques to support understanding and trust in time-sensitive conversations. Case examples using different patient care scenarios will be discussed. Through case-based discussions, participants will examine diverse clinical scenarios and explore strategies for communicating and navigating complex ethical decisions in acute care settings for this vulnerable patient population.

Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:

Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:

Spencer, E., Griffiths, S., Nair, P., Flanagan, K., Rait, G., Stevenson, F., & Davies, N. (2025). Communicative practices used by health and social care professionals, older adults and informal carers during advance care planning conversations: systematic review of qualitative evidence and narrative synthesis. Age and Ageing, 54(9), LINK

Target Audience

Nurse Practitioner (NP)

Nurse, Registered (RN)

Physicians (MD or DO)

Social Workers

Other Healthcare Professionals

Learning Objectives

As a result of attending this activity, the participants should be able to:
• Identify common barriers to effective communication in time-sensitive and high-stakes clinical situations, including emotional distress, uncertainty, and time pressure.
• Apply practical communication strategies to deliver urgent or complex information with clarity, empathy, and compassion.
• Integrate ethical considerations into high-stakes clinical communication and utilize techniques to support understanding and trust in time-sensitive conversations.

Course summary

Available credit:

1.00 AMA PRA Category 1 Credit™
Physician Credit
Sutter Health designates this Live activity for a maximum of 1.00 AMA PRA Category 1 Credit™ for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
1.00 Non-Physician Participation Credit
Sutter Health designates this Live activity for a maximum of 1.00 Non-Physician Participation Credit. Non-Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
1.00 ANCC
Nursing Credit - American Nurses Credentialing Center (ANCC)
Sutter Health designates this Live activity for a maximum of 1.00 ANCC contact hour(s). Nurses should claim only the credit commensurate with the extent of their participation in the activity.
1.00 ASWB-ACE
Social Work Credit
As a Jointly Accredited Organization, Sutter Health is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.00 continuing education credits.
1.00 CA BRN
Nursing Credit - California Board of Registered Nursing (CA BRN)
This activity is approved for 1.00 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Nurses should claim only the credit commensurate with the extent of their participation in the activity.
1.00 IPCE
This activity was planned by and for the healthcare team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credit for learning and change.

Course opens:

02/09/2026

Course expires:

03/30/2026

Event starts:

02/25/2026 - 12:00pm PST

Event ends:

02/25/2026 - 1:00pm PST

Add to calendar:

Rating:

Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest

No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.

– Provider Designee/Verification: Fozia Ferozali, Ed.D.

Committee Member(s)