Upon completion of this learning activity, participants should be able to:

Session 1:

• Identify personal core values and examine how alignment between personal values, organizational values, and purpose (“why”) supports authentic charge nurse leadership.
• Discuss behaviors that build, maintain, and repair trust within clinical teams, including communication practices that promote psychological safety.
• Recognize signs of imposter syndrome in oneself and others and identify strategies to support confidence, resilience, and professional growth during role transition.
• Identify leadership actions that support effective patient throughput, staff allocation, and care coordination.
• Differentiate between patient satisfaction and patient experience and describe how charge nurse behaviors influence both.
• Apply emotional intelligence, mindfulness, and self‑regulation strategies to enhance decision‑making, leadership presence, and sustainability in the charge nurse role.

Session 2:

• Describe how communication style influence charge nurse effectiveness in leading teams and managing daily operations.
• Demonstrate critical thinking and prioritization skills to support safe staffing, delegation, patient throughput, and effective shift management.
• Identify appropriate delegation practices, including the Five Rights of Delegation, to enhance team performance, accountability, and patient safety.
• Utilize coaching and feedback strategies to support staff development, address performance concerns, and strengthen professional relationships.
• Discuss techniques for managing difficult interpersonal behaviors while maintaining professionalism, boundaries, and trust.
• Explain the role of psychological safety, inclusion, and belonging in fostering effective teamwork and a healthy work environment.

Session 3:

• Analyze strategies for effectively leading a multigenerational workforce and adapt leadership approaches to meet diverse staff needs.
• Demonstrate effective communication strategies (e.g., SBAR, closed-loop communication) to enhance clarity, teamwork, and patient safety.
• Apply the appropriate chain of command in clinical and administrative scenarios to ensure timely and safe escalation of concerns.
• Foster a psychologically safe work environment by identifying behaviors that promote trust, speaking up, and mutual respect.
• Evaluate the role of the charge nurse, including the Pause and Schwartz Rounds, in supporting team well-being after critical events.
• Apply conflict resolution techniques to effectively manage interpersonal and team conflicts.
• Recognize signs and symptoms of burnout and compassion fatigue in self and others and differentiate between the two.
• Develop and implement strategies to mitigate burnout and compassion fatigue at both the individual and team level.
• Integrate resiliency-building practices (e.g., mindfulness, peer support, reflective practice) into daily leadership behaviors.

Session 4:

• Analyze the relationship between frontline clinical practices and organizational performance metrics, financial sustainability, and regulatory compliance.
• Describe the many factors that affect organizational wellness including quality metrics, patient surveys and value-based purchasing.
• Recognize patient experience surveys and feedback to identify unit gaps and champion interventions that elevate the overall patient experience.
• Recognize how unit-level decisions and throughput barriers ripple out to impact the efficiency, safety, and capacity of the broader Sutter system.
• Compare satisfied and engaged teams within a healthcare team.
• Establish personal and professional goals that build grit and growth mindset