Description: 

In healthcare settings, overly controlling behavior from patients and their families, usually stemming from underlying fear and a sense of powerlessness, can lead to lost trust, lost time, and lost hope. This webinar will take participants on an ethical excavation of sorts. They will practice looking beneath the surface behavior through the strategic use of communication tools. They will also learn to apply the clues they unearth to the creation of approaches that balance patient/family autonomy and quality care with staff safety and clear boundaries.
 

Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:

Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:

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• Bailey, J., Martin, S. A., & Bangs, A. (2023). Managing difficult patient encounters. American Family Physician, 108(5), 494–500.
• Dimla, B., Parkinson, L., Wood, D., & Powell, Z. (2023). Hospital discharge planning: A systematic literature review on the support measures that social workers undertake to facilitate older patients’ transition from hospital admission back to the community. Australasian Journal on Ageing, 42(1), 20–33. https://doi.org/10.1111/ajag.13138