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1016_SMG_Hospitalist Patient Experience Seminar_Live
Description:
The Hospitalist Patient Experience Seminar is designed to support healthcare teams in improving communication with their patients, primarily within the hospital setting. Topics address a clinician's role as a leader in their practice, strategies for communicating with and understanding patients from diverse backgrounds and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe/brave and supportive team environment. Understanding the difference in team dynamics, patient interaction, communication pitfalls and remedies, doctors practicing with the hospital setting will better establish effective connections within the care team as improve patient engagement/outcomes.
Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:
Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:
Social Determinants of Health (SDOH)/Cultural or Linguistic Considerations:
- Andrade S, Wolf JA. The Role of Cultural Competence in Delivering Positive Patient Experiences. White paper. The Beryl Institute; 2011. Available at: LINK TO ARTICLE
- Juckett G. Cross-Cultural Medicine. American Family Physician. 2005;72(11):2267-2274. Available at: LINK TO ARTICLE
- Health Resources and Services Administration (HRSA). Culture, Language, and Health Literacy. Available at: LINK TO ARTICLE (or current HRSA Health Literacy resources page). [ahrq.gov]
Implicit Bias Considerations (as it relates to the content):
- Paul-Emile K, Smith AK, Lo B, Fernández A. Dealing with Racist Patients. New England Journal of Medicine. 2016;374(8):708-711. doi:10.1056/NEJMp1514939. Available at: LINK TO ARTICLE
- Paul-Emile K. U.S. Law and Discrimination in Health Care. New England Journal of Medicine. Published May 25, 2023. Available at: LINK TO ARTICLE
- Mello MM, Jagsi R. Standing Up against Gender Bias and Harassment—A Matter of Professional Ethics. New England Journal of Medicine. 2020;382(15):1385-1387. doi:10.1056/NEJMp2000345.
Target Audience
Physicians (MD or DO)
Other healthcare Professionals
Learning Objectives
By the end of this learning activity, participants will be able to:
1. Demonstrate the PEV (Paraphrase, Empathize, Validate) communication strategy with patients, staff and family members.
2. Apply best practice recommendations to structure time with patients to ensure effective communication.
3. Integrate well being practices for clinicians into self-care routines to reduce the the risk of compassion fatigue.
Course summary
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Fozia Ferozali, Ed.D.
P.T. Koenig, MD
P.T. Koenig, MD
P.T. Koenig, MD
Michael Abate, M.D.
Stephen Arum, BA - Hobart College; MAT Yale University; Ed.D. Columbia Teachers College
P.T. Koenig, MD
Rajeeb Adhikary
Bashir Allahdadi
Amardeep Bhatti, MD
Puneet Dhaliwal, MD
Aneil Dosanjh
P.T. Koenig, MD
Karyn Mallya
Lynetta Phillips
Gurdeep Sahota
Amrita Samra
Shirin Trisha
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 4.00 AMA PRA Category 1 Credits™ for physicians.
Note to Other Disciplines: Non-Physician Participation Credit (AKA - AMA PRA Category 1 Credits HOURS™) Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.