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0712_PAMF_The Intersection of Patient Care and Professional Scrutiny: Understanding, Addressing and Decreasing Medical Board Complaints_Live
Description:
This course is part of the risk education series. This series focuses on improving informed consent documentation and surgical practices to enhance patient safety and reduce the risk of legal issues. It covers key strategies for informed consent conversations and helping clinicians avoid potential lawsuits and ensure optimal patient care outcomes. This specific session will help providers recognize the behaviors, communication deficiencies, and documentation issues that can contribute to Medical Board complaints. In addition, it will provide insight into the Medical Board complaint process, enabling providers to better understand how their actions and documentation may be evaluated and addressed by the Board.
Providing Culturally Appropriate Care which is Free of Implicit Biases (AB 1195 & 241):
Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:
Implicit Bias
- Kalbaugh CA, Beidelman ET, Howard KA, et al. Implicit Racial Bias and Unintentional Harm in Vascular Care. JAMA Surg. 2025;160(5):536–543. doi:10.1001/jamasurg.2024.7254
SDOH
- Mostafapour, M., Fortier, J. H., & Garber, G. (2024). Exploring the dynamics of physician-patient relationships: Factors affecting patient satisfaction and complaints. Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management, 43(4), 16–25. https://doi.org/10.1002/jhrm.21567
Target Audience
Nurse Practitioner (NP)
Nurse, Registered (RN)
Physicians (MD or DO)
Physician Assistant (PA)
Learning Objectives
After Attending This Activity Learners Should Be Able To:
1. Review practice issues that may contribute to MBC complaints.
2. Investigate the basics of the California Medical Board process.
3. Review what actions to take if a provider receives a California Medical Board Complaint
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Fozia Ferozali, Ed.D.
Rosemary Bayan, PAFMG Risk Administrative Assistant, Planner
Chung-Ih Chou, MD, MBA, CPHRM
Tascha Haut, J.D., BSN
Beth Sorauf
Duyen Tran, AINS
Jonathan Corr
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 1.00 AMA PRA Category 1 Credits™ and 1.00 continuing professional development contact hours for nurses. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: Non-Physician Participation Credit (AKA - AMA PRA Category 1 Credits HOURS™) Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Available Credit
- 1.00 AMA PRA Category 1 Credit™
Physician Credit
Sutter Health designates this Live activity for a maximum of 1.00 AMA PRA Category 1 Credit™ for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 Non-Physician Participation Credit
Sutter Health designates this Live activity for a maximum of 1.00 Non-Physician Participation Credit. Non-Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
- 1.00 ANCC
Nursing Credit - American Nurses Credentialing Center (ANCC)
Sutter Health designates this Live activity for a maximum of 1.00 ANCC contact hour(s). Nurses should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 CA BRN
Nursing Credit - California Board of Registered Nursing (CA BRN)
This activity is approved for 1.00 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Nurses should claim only the credit commensurate with the extent of their participation in the activity. - 1.00 IPCE
This activity was planned by and for the healthcare team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credit for learning and change.