As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley is responsible for leading efforts to support organizations in increasing clinician engagement, workforce well-being, and improving patient care outcomes, particularly among physicians and advanced practice clinicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and hardwiring communication skills.

Prior to joining Press Ganey, Dr. Dudley was Chief Medical Officer at the Brigham and Women’s Physicians Organization, where she was responsible for the strategic development and oversight of physician-led efforts to improve the quality and efficiency of clinical care. Dr. Dudley led the organization’s overall well-being efforts to address burnout and improve professional fulfillment for more than 1,700 physicians, and she participated in systemwide efforts supporting more than 5,000 physicians and 2,000 trainees. She developed multiple training programs to advance the development of physician leadership skills and clinical performance.

Dr. Dudley also served as Vice President for Care Innovation at Brigham Health, where she led efforts to develop population health management and care redesign programs supporting the delivery of high-value patient care. Prior to that, she was a Medical Director within the Partners HealthCare System, and she served as Medical Director for Partners’ Human Resources department.

Dr. Dudley received her undergraduate degree from Yale University and her medical degree from Harvard Medical School. She completed her internship/residency in primary care internal medicine, and practiced as a primary care physician at Brigham and Women’s Hospital. Dr. Dudley is board-certified in internal medicine and is an assistant professor of medicine at Harvard Medical School.