Lisa is President and Chief Executive of Schilling and Associates Inc. She currently serves as the Chief Quality and Integration Officer for Contra Costa Health, an integrated safety net delivery system serving California’s most vulnerable individuals. She is a nationally recognized leader with expertise in achieving best in class quality performance across a variety of integrated health systems including large corporations, academic medical centers and integrated safety net providers.
Her work in developing and implementing whole system improvement has been internationally recognized as a leading practice to be adopted in healthcare at the WHO Global Ministerial Summit on patient safety and is included in the Montreux Charter on Patient Safety. Lisa has been recognized as by Becker’s Healthcare in 2012 as a Top 10 Quality Leader and awarded the Juran Executive Master Black Belt in 2018, only the second healthcare executive and first female to have received such recognition.
She is formerly Stanford Healthcare’s Vice President for Quality, Patient Safety and Clinical Effectiveness where she led the organization to achieve top 10 academic medical center quality ranking nationally in Vizient and top 10 US News and World Report recognition while supporting the opening of the new hospital and managing the delivery system’s pandemic response.
She has been the national Vice President of Quality, Patient Safety and Care Experience at Kaiser Permanente where she led the strategy and implementation of the national performance improvement structure and developed the Kaiser Permanente Improvement Institute. This work was the foundation for the Institute for Healthcare Improvement’s “dosing formula” that outlined the appropriate skills in quality, patient safety and performance improvement by role in an organization.
Lisa is currently a technical advisor to the National Quality Forum in developing patient safety indicators, technical advisor to Health and Human Services on Provider Payment Systems, Lead faculty for Sutter Health’s Managing Clinical Excellence program and faculty for the Institute for Healthcare Improvement.
A critical care nurse by training, Lisa holds a bachelor’s degree in Biological Sciences from the University of Vermont, an associate’s degree in nursing from Castleton State College and a Masters of Public Health from the University of North Carolina at Chapel Hill.