
0607_SHSO_The Impact of Patient Safety on Patient Experience_Live
Description:
This session will be to learn about how patient safety impacts the overall patient experience. We will explore communication methods used at Sutter Health to improve the patient’s safety and experience and how to respond when issues arise.
Target Audience
Nurse, Registered (RN)
Learning Objectives
After completing this learning activity, participants should be able to:
1. Build an action plan to avoid harm in patients.
2. Analyze better communication strategies in patient care.
3. Discuss involving patients and carers in patient safety in primary care
4. Assess the barriers in patient safety across health and social care.
Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:
Implicit Bias:
How Does Implicit Bias Affect Patient Outcomes? | Implicit Bias Training. (2024). Nursing-Science.com. https://nursing-science.com/knowledgebase/how-does-implicit-bias-affect-patient-outcomes
SDOH:
Ocloo, J., Garfield, S., Franklin, B. D., & Dawson, S. (2021). Exploring the theory, barriers and enablers for patient and public involvement across health, social care and patient safety: a systematic review of reviews. Health research policy and systems, 19, 1-21.
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Kerri Maya, PhD(c), MSL, RN, NPD-BC
Michelle Keating, MSN, RN, CNL, CPXP, CPHQ, CPPS
Rose Alameda
Elayna Eubanks
Jenny Valdez-Deavila
Accreditation

In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 1.00 continuing professional development contact hours for nurses. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Attendance & Credit Claiming
Text the 6-letter attendance verification code to (916) 866-7913 to claim credit.
Available Credit
- 1.00 ANCC
Nursing Credit - American Nurses Credentialing Center (ANCC)
Sutter Health designates this Live activity for a maximum of 1.00 ANCC contact hour(s). Nurses should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 CA BRN
Nursing Credit - California Board of Registered Nursing (CA BRN)
This activity is approved for 1.00 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Nurses should claim only the credit commensurate with the extent of their participation in the activity.

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